Career — Customer Success Representative
Customer Success Representative
GuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings and connect with their customers and on all digital platforms.
We are currently looking for a Customer Success Representative in our Lisbon Office.
Bachelors in Hospitality-related field;
One year of support experience required, preferably in the Hospitality Industry;
Outstanding interpersonal skills, customer service and communication, both over the phone and in email;
Excellent problem solving/judgment skills, and high level of attention to detail and accuracy;
Strong organizational skills, and the ability to work under pressure;
Strong work ethic; self-directed and resourceful;
Strong written and verbal skills in English, Spanish and Portuguese;
Positive: proactive and keen to learn new things;
Resourceful: a general “can do” attitude – ability to do whatever it takes to get the job done using creativity and flexibility;
Self-motivated and able to work independently without daily supervision;
Confidence working with CRM (salesforce preferred) and other tools;
Some knowledge/experience on Channel Manager/revenue management.