About Us
A unified experience The GuestCentric difference
GuestCentric is a leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers promote their brand, drive direct bookings and connect with customers on all digital platforms. GuestCentric's all-in-one platform provides hotels with the only unified solution for managing their guests’ online journey: award-winning, high impact websites; an integrated, easy-to-use booking engine; social media marketing and publishing tools; a GDS chain code and a channel manager to offer rooms on Amadeus, Booking.com, Expedia, Galileo, Google, Sabre, TripAdvisor and hundreds of other channels.
GuestCentric is a proud provider of solutions that maximize direct bookings to hotel groups and independent hotels from collections such as Design Hotels, Great Hotels of the World, Leading Hotels of the World, Relais & Chateaux, Small Luxury Hotels, and Small Danish Hotels.
Pedro Colaço is the president and CEO of Guestcentric and has been instrumental in revolutionising the hospitality industry since the establishment of the company in October 2006, along with Filipe Manchaz which is currently Guestcentric VP of north america.
At GuestCentric, we believe our people are our biggest asset
We have a great team that shares a set of unique values. We make it mandatory to have fun while working. We put customer exhilaration above and beyond anything else.
Excellence
We strive for recognizable quality in all our actions, products, and business practices. We set challenging goals and are dedicated to meeting our commitments and achieving our objectives through creative approaches and innovative technology. We embrace change as an essential element of success and market leadership and are resilient to navigate through challenges.
Respect
Respect is a cornerstone of the GuestCentric culture. We treat each other, our customers, partners, and competitors with respect and dignity. We strive to create a positive and inspiring work environment by providing all employees with the trust, tools, and support they need to excel. We appreciate and reward the efforts and accomplishments of individuals and teams.
Team Spirit
GuestCentric is based on strong teamwork, where all team members can have an immediate impact on the success of the company. We work together to achieve common goals and foster a spirit of personal responsibility and accountability. We believe in the open and constructive communication of ideas, observations, and concerns and promote a collaborative environment.
Customer Focus
We value our customers, both internal and external, and strive to create a strong brand by being the best at understanding our customers’ needs through strong partnership and ongoing involvement. We understand that our financial success depends upon earning our customers’ trust.
A team focused on innovation
Pedro Colaco
President & CEO
Filipe Machaz
VP of North America
Joao Trindade
VP of Marketing and Product
Sergio Serra
Chief Technology Officer
Cremilda Saraiva
Director of Finance and Human Resources
Filipa Campos
Commercial Director EMEA
Rita Machado
VP Hotel Success
Exceed your expectations.
